A Message from Our CEO – December 2024
“‘Twas the night before Christmas, and all through the net,
Not a deepfake was stirring, no algorithms set”
-ChatGPT
It’s never been a good idea to sit on the lap of a strange, “magical” man. Right? This is especially the case with the new AI Santa some companies are using for their Holiday Parties. This bot is definitely making a list and checking it twice. He’s also collecting your biometrics, scanning your retina, and recording your voice as he probes your interest in the hottest gift of the year—the Potato Pal (you can, for the first time ever, upload an image of your face onto a potato). Now he’s ready to make a deep fake of your likeness and steal your identity. Merry Christmas!
And we haven’t even mentioned the hallucinating tirade of obscenities souring the Christmas joy from this AI Santa Flaws. This is all emblematic of our love/hate relationship with advancing technology. It is beautiful and fascinating but comes with risks. Like fire, it mesmerizes with its warmth and glow but has the potential to cause destruction if left uncontrolled.
Personally, this time of year, I’ll take peace on earth and goodwill to men (and women). Linus once said, from Luke 2:8-14, “And the angel said unto them, fear not, for behold, I bring you tidings of great joy, which shall be to all people.”
This year we are contributing to BeLoved Asheville, a leader in the Hurricane Helene response in the Asheville area. Hurricane Helene was in September 2024, but people are still displaced. Helene absolutely devastated the infrastructure and economy in the heart of Appalachia. My son lives in Asheville, and we frequently vacation there. It has a special place in our hearts.
Whether you are an AI Enthusiast, a Druid Luddite, or something in between, I encourage you to give your time, talent, and treasure this season to make a difference in people’s lives.
Love. Conquers. All.
Warren
December 2024
Companies considering an AI Santa for their office Christmas party should exercise caution. Not only may their Santa have the incorrect amount of fingers, but he may promise gifts he cannot deliver, use conversation to steal private information, or even be rude. While AI Santa personas have the potential to spread holiday cheer, you better watch out, else you may end up with a lump of coal. (Forbes)
It is a time of reckoning for U.S. healthcare leaders, and health insurance employees are feeling unjustly vilified despite putting forth their best efforts to operate in a flawed system. Leaders in the healthcare industry can help assuage employees’ fears by emphasizing that systemic frustration does not equate to individual dedication to one’s job. (The New York Times)
Whispers of the Great Resignation 2.0 are abound as 51% of Gen Z and 47% of millennials say they will quit if not given a raise in 2025. Although this sentiment is nothing new, the shift in how people are treating employment is no less significant. Younger workers focus on the transactional nature of their job and employers might meet their needs by prioritizing value-driven goals, competitive pay, and onboarding that instills a sense of belonging. (Newsweek)
Workplace holiday parties are seeing a resurgence as the effects of the pandemic wear off, and Gen Z may be benefiting from them. As long as they are thoughtful, inclusive, and fun, these festive events can help provide the critical face-to-face time and networking opportunities that young employees need. (Business Insider)
DEI at work faced significant setbacks in 2024 following the Supreme Court’s ruling against affirmative action college admissions. This decision spurred rollbacks on corporate DEI policies and conversations on “MEI” (Merit, Equity, and Inclusion). Moving forward, organizations may face potential challenges by embedding inclusive practices into their core values. (Worklife)
The public sector is in need of younger employees. While Gen X—who comprise 42% of government workers—consider retirement, only 8% of the public sector is covered by those under 30. In 2023, states like Colorado saw up to 23% of their government positions vacant. Governments can attract Gen Z by modernizing workplace culture and putting an emphasis on meaningful community service. (Stanford Social Innovation Review)
Largely focused on financial stability and professional growth, only 25% of millennials prioritize daily enjoyment of their job, compared to 45% of boomers. Millennials are also 12% more likely than their Gen Z counterparts to prioritize salary. Leaders can invest in meaningful, collaborative initiatives to mitigate the “work is work” mentality prevalent in younger generations. (Fortune)
One company’s experiment suggests that collective paid time off may be a solution for preventing burnout around the holidays. While the onus of scheduling and managing a period of minimal staff falls on managers’ shoulders, it otherwise eliminates the burden of employees covering for their colleagues, as well as adjusts expectations regarding the output leading up to and immediately after a holiday break. (CNBC)
A Message from Our CEO – November 2024
"Man's mind, once stretched by a new idea, never regains its original dimensions."
– Oliver Wendell Holmes, Jr.
We can’t pretend that there isn’t a profound transformation going on in the U.S. and around the world. The level of testosterone is peaking. Strongman leaders are digging trenches and building fortresses to guard against perceived threats. Everybody, it seems, is itching for a fight.
The workplace will not be immune to it. Journalists are frantically speculating about the demise of DEI and worker’s rights, child and healthcare benefits, lack of workers from mass deportations. They are asking the slippery question, “what changes are in store for the future of work?” But this is the wrong question to ask because the outcome is too uncertain. When the world is churning, instead, we should be asking, “How can we prepare our company for the inevitability of change?”
As consultants in change management, we’ve learned working with our clients some universal truths: 1) Change happens, 2) Companies with flexible mindsets expect and embrace change, and 3) the pillars of resilience in a changing environment are authentic communication from leaders, worker autonomy, and short feedback loops where employees are ‘not afraid to fail’.
Think of it this way: If a category 5 storm is coming, would you rather be in a brittle command-and-control hierarchy with high competency and low trust, or in a learning environment with empowered innovation that views change like an old friend? An old friend, or even an unpredictable uncle at the Thanksgiving dinner table. You never know what is going to come out of his mouth. But you are relaxed and ready for it. Martial arts can teach us in this moment to “keep calm and carry on.” That can be your super power among the maelstrom.
Besides, it's near Thanksgiving, the fireplace is dancing in a warm glow, the turkey and fixins’ smell mouthwatering, football is on the tube, and a cocktail is on its way.
This is a great time to not think too hard about work and enjoy time with friends and family. Even the unpredictable uncle.
Expect. The. Unexpected.
Warren
November 2024
Experts are weighing in on how another Trump presidency will affect the workplace, predicting that DEI efforts, health and childcare benefits, and workers rights are all on the line. These leaders suggest organizations be proactive in protecting inclusive workplaces by demonstrating the measurable benefits of their practices, whether federal support wanes or not. (Time)
The majority of Americans want job ads to be more transparent about their salaries, but 26% of Gen Z hopefuls will not bother applying if the pay is not made clear in advance. While some argue that revealing the pay range sets expectations too high, many believe that the transparency motivates trust and sets a positive tone for the application experience. (Newsweek)
Federal employees are already exhausted by the reality of another Trump administration, considering the President-elect may reinstitute Schedule F, an executive order which effectively removes job protection for civil servants. Employers should encourage transparent communication to find methods of boosting morale in the face of changing policies. (The New York Times)
“Trust your gut” is not necessarily advice that Gen Z wants to follow. Gen Z workers rely on their instinct 60% less than former generations, preferring collaboration and transparency. Employers should practice thorough onboarding processes, encourage conversation, and view this as an opportunity to collaborate instead of “spoon feeding” young employees. (Worklife)
Millennials and Gen Z workers in the UK are losing one day per work week due to mental health challenges, almost twice the amount of Gen X and boomers. Despite many employers offering mental health resources, only a quarter of employees use them, though 85% of those who do report finding them helpful. Organizations would do well to better promote these services to their employees. (Fortune)
Desk jobs and commutes are factors that contribute to a new finding that millennials spend over 60 hours a week sitting. Those surveyed were aged 28 to 49, with an average age of 33. Since workers spend half of their day at their job and are likely to sit at home, employers can promote activity with fitness-related benefits, wellness initiatives, and encouraging frequent breaks. (StudyFinds)
Stress and uncertainty has dominated much of the post-election workplace climate. Key concerns are potential changes to DEI efforts and how the proposed tariffs and deportations could impact job availability differently across borders. This may be a time of opportunity for global hiring platforms like Oyster, which emphasize a shift toward an interconnected job market. (Forbes)
The election was likely heavily influenced by non-voters, many of whom belong to Gen Z’s blue-collar workforce and the “vibecession.” These young workers’ financial concerns result in disillusionment with the government, among other factors. Employers should provide blue-collar workers with accessible career development opportunities and foster a supportive culture that helps alleviate financial concerns. (USA Today)
A Message from Our CEO – October 2024
“Be the weird you want to see in the world”
– Wein Benlick
Not much phases me. Weird stuff comes across my desk daily. This week I learned that employees now prize benefits over pay bumps. OK, I get that. Health insurance and retirement benefits are an imperative for employees today—the meat and potatoes (and falafels) of work, if you will. But then we have paid time off for dating (i.e—“Tinder leave”), pet insurance, and diaper and wipes allowance. Oh, wow. That’s new.
The vast array of benefits offered by creative employers is propagating, and increasingly meeting people where they are. Direct hit. This trend may have staying power—moving away from the one-size-fits-all benefits to a more personalized approach. This seems to be exactly what they want. In moments like this I think of Walt Disney, the greatest marketer of all time who said, “Find out what people want and give it to them.” So, start opening your Tinder accounts and stock up on baby wipes.
Now to corporate girlies. This is a new term used by 20-somethings corporate employees on TikTok of any gender that boast about the perks of their cubicle culture. There is a renewed appreciation for the stability of a good job at a reputable employer. Much of this has to do with the job market and relative “buyers market” where positions can easily be replaced. But there is something about the comfort of stability in a shifting, unstable world that attracts young employees to the workplace today. So, humdrum is the new wild ride. Gen Z is staying at their jobs 18% longer than Millennials did for their first 7-years on the job. We’ll take the wins where we can.
Do. What. Works.
Warren
October 2024
As prospective workers prize benefits over pay bumps, companies are getting creative with their offerings. Some include pet insurance, meditation workshops, and smoking-cessation programs. One bold employer in Thailand has implemented “Tinder leave” (i.e. paid time off for dating). Tailoring benefits to employees’ personal interests rather than offering a blanket provision can improve employee satisfaction and increase retention. (Worklife)
“Corporate girlies”—that is, white collar Gen Z workers—are staying at their jobs 18% longer than millennials. Twenty-somethings are boasting about the perks of cubicle culture on TikTok, demonstrating an attraction to routine jobs that come with fair benefits and predictable work hours. Recruiters could appeal to the young generation by selling the advantages of settling on a career. (The Wall Street Journal)
Universities are scrambling to create artificial intelligence related curriculum to foster a new generation of workers, though budget constraints, uncertainty about the technology, and dropping enrollment numbers pose significant challenges. Schools that are finding success are honing in on specific applications of AI, for areas such as medical imaging or semiconductor engineering. (Boston Consulting Group)
Boomers have Bezos, Gen X has the founder of SpaceX, and Millennials have Mark (Zuckerberg), but Gen Z lacks a world-dominating tech disruptor. While this can be chalked up to the slowing down of technological innovation, it also cannot be discounted that Gen Z opts for value-driven, sustainable approaches to work that prioritize ethical considerations. (Business Insider)
As a result of a confluence of rising costs of living, a lack of financial advice, and a desire for financial freedom that is life-long instead of just in old age, only one out of every five Gen Zers are saving for retirement. Most Gen Zers rely on their parents for financial tips, and many rely on social media “finfluencers.” Employers can implement retirement workshops to educate younger employees on the benefits of saving over time (PR Newswire)
Gen Z is the first generation to complete their college education entirely within the No Child Left Behind / Every Student Succeeds era, and it may have inhibited their work efficacy by forgoing critical thinking in favor of test scores. A recent study shows that six in ten companies fired recent Gen Z graduates that they had just hired. Employers may consider offering more professional development opportunities to mitigate the readiness gap in recent graduates. (Forbes)
Over half of millennial workers say that debt has impacted their career choices, and 37% of workers ages 18 to 43 are anxious about being laid off by the end of the year. Mortgage payments and credit card debt both play a large role in millennials and Gen Zers changing or adding jobs. Supporting career mobility and skill development may help organizations retain employees. (FastCompany)
The annual cost of entertainment at work may be around $8,241 per employee, as Gen Z spends an hour of every work day watching TV. This does not equate to a deprioritization of work tasks, but rather demonstrates a rejection of hustle culture and a focus on well-being. It is up to managers to decide whether their employees are engaged or not, but this behavior may be just another portent of shorter work days (or at least longer lunch breaks). (Newsweek)
A Message from Our CEO – September 2024
"Remind me to invite you to every party I don’t want to enjoy."
—unknown
The punchbowl is empty. The last balloon has popped. The herb has left the building. This week, the grinch-meister, Prick-in-Chief CEO Andy Jassy announced that all Amazon employees must report to work 5-days per week. Reddit is vibrating with contempt from Amazon employees. Just as the rest of the work world is settling into a remote work groove, Amazon is doubling down. A Reddit contributor posits: “Who cares where an engineer sits?” The parade of tears to the office begins January 2nd, and many won’t be making that trip.
But is Jassy just ahead of the curve? It is entirely possible that in 5 years, most companies will make the 5-day in office work week the norm. A more likely outcome is that many valuable employees will never go back to 5-days… they will just find a company that provides the flexibility. I believe what will determine the fate of remote work will have more to do with the macro-forces of supply and demand of talent. If it’s a seller’s market (more positions than employees), then remote work flourishes. If, on the other hand, employers have the upper hand, they’ll want people where they need them… and then downsize now and then.
But the crystal ball is cloudy and no one really knows. What is the future of remote work? If you’ve made it this far reading my missive I’d love to hear from you. What do you think? Just respond to this email. How will this all pan out and what does work look like in 5 years?
Fun. Times. For Everyone.
Warren
September 2024
While many companies around the world have solidified remote work policies and even tested the 4-day work week, Amazon workers will be required to be in-office five days per week, starting in 2025. While the decision is hugely unpopular with employees—many of whom protested a partial return-to-office policy last year—the omnipresence of the tech giant may influence other organizations to follow suit. (Reuters)
Gen Z’s attitude towards sick days is contagious. Since 2019, the amount of sick leave taken among those under 36 has increased 29%, and increased 16% for those over 36. While the pandemic put workers’ mental health under the spotlight, a major survey also showed that 93% of workers are swayed by coworkers in their twenties, suggesting that Gen Z has a large influence in workplace habits. (Fortune)
While both Gen Z and millennials value work-life balance, flexibility, and professional growth, their motivations differ. Gen Z prioritizes autonomy, community, and learning opportunities over job security and salary, while millennials focus on career progression, independence, and financial stability. Employers who recognize these nuances can tailor their approaches to motivate both groups effectively. (FastCompany)
The appeal of unlimited paid time off is declining. While initially seen as flexible, employees often hesitate to take time off due to a lack of clear guidelines and the potential for burnout upon their return. Leaders need to set an example and encourage conscientious choices that will not affect the PTO takers or their colleagues at work. (Worklife)
Worker satisfaction remains elusive, with recent data indicating a four-year low in job contentment. As companies struggle with this moving target, they are increasingly focusing on employee “engagement” rather than “satisfaction” as a productive metric. Ultimately, workers and managers alike must balance their own pursuit of happiness with workplace demands, with some suggesting that fulfillment may come more from within than from the job itself. (Psychology Today)
Recruiters are finding that many job seekers are using AI to complete their applications, resulting in an unwieldy number of prospective employees and a lack of individuality in the applicant pool. At the same time, companies have automated various aspects of hiring, causing an AI-driven stalemate. Emphasizing human interaction and judgment could benefit both sides by providing applicants with a fair chance and companies with real prospects. (The Wall Street Journal)
Gen Z parents are most likely to prioritize family over their careers due to the rising cost of child care. With 51% of Gen Z parents considering pausing their careers for parenting—higher than Millennials (43%) and Gen X (35%)—child care benefits are one of the top reasons they remain at their jobs. Employers should consider offering robust child care support to address this growing concern among younger parents. (PR Newswire)
Students at elite schools like Harvard often succumb to a "herd mentality," believing that if they're not pursuing finance or tech, they’re missing out on lucrative opportunities. This feeling is attributed in part to rising tuition and the desire for financial security. Career counselors could use this as an opportunity to broaden students’ horizons before they are recruited into a field with which they may have a moral dilemma. (The New York Times)
A Message from Our CEO – August 2024
“Educating the mind without educating the heart is no education at all”
–Aristotle
We are obsessed with having a college degree in this country. Yes, on average, college graduates earn more than non-college graduates. “On average.”
But the ROI is getting more elusive, especially for boys.
83% of Gen Zers believe that trade careers do not offer a strong sense of accomplishment. Yet these jobs are perfect for the students that can’t sit still through the droning nonsense of an English Lit professor. Many of these ‘dirty jobs’ provide paid on-the-job training, working with a mentor, health benefits, and a recession-proof career that will pay dividends in the long run. Oh—and you don’t have to wait 4+ years to get a paycheck… you start getting a decent salary at 18 years old.
And it “feels” like real work. As one young carpenter apprentice said, “It feels good at the end of the day. I’m physically doing something and there’s a sense of completion.”
Hollywood tends to perpetuate a negative stereotype of the blue-collar worker and glorify the tech nerd—the nimble benevolent hacker genius. I’ve never seen a movie where the plumber is the hero (okay, Mario yea). But how about an HVAC technician? Think of the possibilities! Leading a group of U.S. school kids through the ducts to safety from a flame-throwing evil Russian Oligarch.
Hire me, Hollywood. I have more.
Blue Collar. For the Dollar.
Warren
August 2024
High school students are looking for jobs in healthcare over tech, according to a survey in which companies with top spots like Google, Amazon, and Facebook are being usurped by The Mayo Clinic, St. Jude’s, and the CDC. This suggests that students are not only considering job satisfaction and stability, but the reputation of the company and its potential for meaningful work. (Business Insider)
Young workers are using their current job as an avenue to obtain their desired position, but not in ways you might think. Giving an elevator pitch while delivering pizzas, handing out resumes as a waiter, cold-contacting company directors on LinkedIn; Gen Z is proving that ‘hustling’ in the current work climate can be a creative endeavor as much as it is an arduous one. (Fortune)
Despite half of Fortune 500 CEOs being a part of Gen X, they remain a largely ignored generation. Compared to the 77 million Boomers and 83 million Millennials, there are only 65 million Gen Xers, providing the once-latchkey kids with an unfair playing field in terms of governing the workplace. But Gen X workers can help bridge the gap between younger and older colleagues, and perhaps prove that what’s in the middle of the sandwich is the reason you bought it in the first place. (FastCompany)
Hollywood tends to portray blue-collar work as undesirable, and over one third of Gen Z seems to agree. Around 83% of Gen Zers believe that trade careers do not promise a strong sense of accomplishment, yet many are aware that the skills learned from a college degree are more likely to be replaced by advances in technology. Individuals entering the workforce are in need of positive portrayals of blue-collar workers in the media to affirm their career choices. (Newsweek)
“Hushed hybrid” is the new term for describing managers’ divergence from company policy in when they allow themselves and their employees to work remotely. While being flexible with return to office policies can boost morale and help retain workers, managers should encourage transparency so that trust issues between leaders and employees do not develop. (Forbes)
Charisma, or "rizz" as Gen Z calls it, is a desirable trait for managers, and it can be learned. Charismatic leaders are engaging, relatable, and attentive, and they do not have to be extroverts. Taking the time to memorize an employee’s birthday or owning up to stumbles can demonstrate empathy and vulnerability, which employees will likely appreciate and reciprocate with productive communication. (The Wall Street Journal)
Fully 47% of Australian employees feel pressure to continue working despite being unwell. This “presenteeism” is often a result of wanting to appear loyal to one’s work for fear of the consequences of not appearing as such. While Boomers take an average of 8.9 sick days a year, Gen Z workers take an average of 14.3. Practicing a health-conscious culture can help normalize discussions around mental health and time off. (Yahoo Finance)
To cope with the stress of hustle culture, Chinese Gen Zers are transforming into birds. The social media trend involves hiding their legs under oversized t-shirts, sticking their hands out of the bottom to look like talons, and flapping their empty sleeves like wings. So, next time work gets you down, just remember: you can always pretend to be a bird. Just don't expect to actually take flight. (The New York Times)
A Message from Our CEO – July 2024
Sorry for being late. I was enjoying the last few moments of not being here”
-- unknown
When Fred Flintstone and Barney Rubble went to work at the Quarry, they used a punch clock to officially start their day. Their boss, Joe Rockhead, did not want them to be late. Joe Rockhead must have been a Boomer. Boomers consider lateness a mortal sin. According to a new report by Meeting Canary, 25% of Gen Z miss deadlines. Horrifying! 10% for Generation X and 6% for Baby Boomers. What’s going on here?
Start with this simple truth: Boomers put work at the center of their lives and Gen Z puts balance, well-being, and friendships at the center of theirs. They entered the workforce during the pandemic when it was common courtesy to give extra time for the Boomer to unmute themselves and adjust their camera, so we didn’t see their nose hair and bad lighting. In the post-remote/hybrid world, lines got blurry about roles and expectations for the younger generation and they don’t tend to operate effectively without real clear, explicit rules.
So, if you want Gen Z and younger Millennials to hit deadline and be on time for meetings, I recommend the following:
Tell them that it is disrespectful to arrive late to a meeting, especially if everyone else is there…waiting for you.
Be clear why they need to be on time, such as, “this meeting is only one hour, from 2 p.m. to 3 p.m. and half the attendees have a 3 p.m. call set up. Additionally, there are seven things on the agenda that are time-sensitive.”
Sometimes, you might be conditioning people to come late. For example, if your meetings start on time but people usually spend time rambling about nothing for ten minutes, why on earth should people arrive on time?
Invest in some good old fashioned time management training and or software tools like asana, Clockify, TimeDoctor, Desktime, or Calendar.com. There are a zillion and Gen Z digs the technology.
Finally, Fred and Barney were moving rocks around—not terribly inspiring. We’ve come a long way since Bedrock, so we should be able to make work more inspiring and meaningful for our employees. Build it, and they will come… on time.
Watch. The. Clock.
Warren
July 2024
Keep your work socks on– despite the summer heat, it is not fashionable to wear low-cut socks, according to Gen Z. With crew-cut socks selling twice as fast as ankle styles, Millennials are perplexed as to why the “dad look” of the past (think tall socks and New Balances) is suddenly in vogue. (The Wall Street Journal)
“Tattoo regret” is creeping up on aging Gen Zers and it is exacerbated by their visibility on TikTok and other social media. Influencers are now spreading the word and encouraging thoughtful decision-making, so that people may consider how they will feel stepping into a new work environment. (USA Today)
A large cohort of Millennials and Gen Zers are voluntarily choosing to become NEETs (not in employment, education, or training), as they would rather wait for the right job than settle for available but unfulfilling work. This reflects a rejection of hustle culture and an emphasis on prioritizing mental health. Those hiring should make job purpose and career development opportunities attractive for applicants. (Business Insider)
Gen Z’s tardiness is not acceptable according to 70% of Boomers who have zero tolerance for being late. The young employees also miss nearly a quarter of their deadlines, compared to 10% of Gen Xers, and 6% of Boomers. Fortunately, their willingness to go the extra mile proves that this is not out of a lack of respect, but rather a failing of time management, which employers can ameliorate with regular training. (Fortune)
Millennials are well-positioned to aid Gen Z in meeting workplace expectations and help Xers and Boomers understand young workers’ values. Today, 40% of Gen Z employees have a Millennial manager. These leaders have experienced both traditional and modern work environments, giving them the ability to serve as diplomatic arbiters when endeavoring to foster a more cohesive and productive work environment. (Worklife)
Workplace analysis reveals that a majority of employees are unable to be productive for 30 minutes without getting distracted. While the biggest diversions are other employees (71%) and phone notifications (62%), 67% of workers report checking their emails or messages more than 10 times a day, which can also contribute to loss of focus. Most employers are relying on flexible arrangements and encouraging a healthy work-life balance to mitigate this issue. (Insightful)
Millennials and Gen Zers in China are increasingly engaging in “naked resignations”—quitting without another job lined up—to take gap years. Another topical phrase, “two points, one line” indicates the monotonous work commute is taking a toll on young Chinese workers, whose unemployment rate reached 14.9% in December of 2023. As this quitting trend spreads throughout the world, employers may need to start embracing sabbaticals and career re-entry guidance. (Business Insider)
Findings show that 74% of employees cite work as one cause of their mental health issues. Many employees cannot differentiate between burnout, stress, and anxiety, and are prone to leaving before the company takes action. Employers should enact preventative measures to get ahead of negative feelings and encourage workers to take mental health days. (Forbes)
A Message from Our CEO – June 2024
“If I was meant to be controlled, I would have come with a remote.”
--Gen Z to their parents
My son Jackson has a real job, but as a side-hustle, he helps me dig golden nugget news stories about work culture, generations, and emerging business trends. This month, literally every news story is a gold nugget. For example: middle managers are getting canned at an alarming rate (sorry young Gen Xers), Millennials are descending the corporate ladder with glee, and 30% of parents attend their Gen Z’s job interview. Wait, what? 30% of Gen Z’s parents attend their job interview?? I’m having a hard time putting my head around this. If you are a parent, or a hiring manager, drop me a note—I need to understand this.
The one nugget I love comes from the Wall Street Journal regarding the complicated nature of phone etiquette in a multigenerational world. Is it proper to call someone without first alerting them with a text? Most young people say “no, that’s super annoying.” Most Boomers and Xers, on the other hand, consider unannounced phone calls a form of love language. But there is no “right” answer. Daniel Post Senning from the Emily Post Institute non-committedly comments, “I don’t think we’re going to land on one side of this issue or the other.” It’s a conundrum.
Actually, we don’t have to get all worked up. There is a solution—ask the person you are trying to communicate with their preference and respect their wishes. This shouldn’t be hard. But when you bring up the subject, you may want to text first to let them know you’re going to call.
Hello? Anybody there? Bueller?
Warren
June 2024
Younger generations often find unplanned phone calls intrusive, rude, or downright concerning. While calling is the norm for Gen X and Boomers, 16% of Gen Z think the phone is an unproductive form of professional communication. Forming protocols for knowing when to text or call can help set clear expectations. (The Wall Street Journal)
Workers are moving their mouse to maintain an “online” status and scheduling emails for off-hours in order to appear engaged, even during their summer vacation. Fully 83% of U.S. employees say that America glorifies being busy, and 63% are dissuaded from taking time off due to the purported consequences of not being available. Employers may consider flexible PTO arrangements to avoid burnout and increase productivity. (Fortune)
Poor leadership from managers is dissuading Millennials and Gen Zers from climbing the corporate ladder. Younger workers want more meaning and autonomy in their careers, but face outdated management practices that lack the interpersonal relationships needed to foster growth. Managers should take an inquiry-led approach in order to discover what would make positive impacts on their employees. (FastCompany)
Gen Zers are breaking company rules twice as much as Boomers, but also reporting workplace misconduct twice as much. As organizations deny Gen Zers employment due to age bias, they risk losing relevant skills and fresh perspectives. Leaders would do well to create safe spaces that allow all ages to adapt to the current work climate and remain productive. (Newsweek)
While Gen Z may be more vocal about needing time off, Millennials have a propensity for “quiet vacationing,” or taking paid time off without formal consent. A recent poll found that 78% of Americans did not use all of their available PTO in a year, but just as many said that they wish they could have. To help Millennial employees find relief from the pressure of being constantly available, employers should foster an environment that encourages conversation about vacation time. (Business Insider)
Middle managers accounted for 30% of all layoffs in 2023, and “unbossing” has increased 10% since 2018. As organizations attempt to flatten the hierarchy and provide a more direct line of communication to customer-facing employees, managers must strike a balance between “leader” and “supervisor” to Gen Z workers who started their career in the hybrid landscape. (Worklife)
Gen Z is giving credit to their parents for landing jobs, and a quarter of them are even bringing parents along to interviews. While 83% of recently employed Gen Zers attribute their success to some degree of parental guidance, 26% of those parents who tagged along actually sat in for the interview, raising concerns among employers about the younger generation’s independence and competence. (ResumeTemplates)
Despite the fact that TikTok’s existence in the U.S. hangs in the balance, 15% of Gen Zers received offers from jobs they found on the app. Companies like large-scale retailers and restaurants are providing opportunities that cater to the app’s usership. As social media job landing becomes more commonplace, users are advised to assess the authority and reliability of their source. (CNBC)
A Message from Our CEO – May 2024
“Generation X is well-meaning on one hand, and incompetent on the other.”
--Everybody
My fellow GenXers… especially those born in the 1960’s and early 70’s… you have another reason to be disappointed in yourself. Never mind that you have a strong work ethic, lower absenteeism, and exhibit better emotional stability in the workplace. Forget that you tackle conflict resolution like an All-Pro linebacker. Resilience? You survived the Cold War, a deluge of sugary breakfast cereals and the bad-hair 80’s.
Your latest challenge is this: You’re too old to get hired, or… not old enough. In a report by BBC news (see article below), Gen Xers are being passed over for roles of all kinds. Employers see young people as more malleable. With a dramatic surge in a new, digital workforce, employers are placing their bets on Millennials who are digital natives. Meanwhile, Boomers won’t vacate the corner office. Xers are stuck in the middle. The sandwich generation. Caught in the middle. A dry ham sandwich.
It's a real problem. 80% of workers between 45 -60 have experienced or witnessed ageism. And women face additional hurdles. Women in their 40’s are often seen as preoccupied with family responsibilities. Being a woman and being older is a double whammy.
There is no use in complaining. And Xers don’t. GenX’s steely stoicism pushes them through. If anything, this is just one challenge in a poorly-timed ill-fated life. Brush it off and send off another 100 resumes.
We. Don’t. Dodder.
Warren
May 2024
Mid-career Gen Xers find themselves ‘sandwiched’ between what are perceived as malleable, tech-savvy youngsters and hard-working, reliable mainstays. Fully 80% of employees between the ages of 40 and 65 claim to have witnessed or faced ageism at work. To assist Gen X, workplaces can implement training to combat age bias and teach mid-career applicants to focus on transferable skills. (BBC)
Debate has sparked as to whether discussing politics at work is appropriate or should even be allowed. Some CEOs are advocating for a ban on political talk in order to maintain productivity and neutrality, while others emphasize the importance of respectful debate and inclusivity. Leaders should establish clear policies and ensure employees are working towards a shared mission despite political beliefs. (Management Today)
“Gen Global” is arriving in spades. Almost half of employees believe that global companies provide better pay and benefits (49%), more cultural diversity (48%), and greater job flexibility (40%) than regional companies. Meanwhile, 66% of leaders say having employees in multiple countries is part of their business strategy. Prioritizing flexible work arrangements and diversity in recruitment can help enhance employee satisfaction. (FastCompany)
Gen Z workers are increasingly opting for skilled trades over traditional college paths due to consistently rising pay, technological advancements, and skepticism about college education's return on investment. Despite the physical demands and some uncertainty from parents, many young workers are finding fulfillment in careers like welding and auto repair, prompting a shift in recruitment focus for employers. (The Wall Street Journal)
Gen Zers with AI skills are poised to overtake millennials in employment opportunities, according to research by Microsoft and LinkedIn. Despite the increasing prioritization of AI skills, there's a lack of employer investment in training existing staff in AI, leading to a growing skills gap where younger applicants are often in favor. Leaders can bridge this gap through training and the integration of AI into organizational goals. (Fortune)
Data shows that 70% of mothers of children aged 5 and younger, and 80% of mothers of children 5-18 are working, but less than half of working women think that their organization provides flexible child care solutions. Creating policies like flexible hours, remote work, and instituting childcare benefits will help support working mothers’ needs. (Gallup)
Fully 73% of Gen Z employees will quit if they do not receive regular feedback, according to a recent UK survey. Only 15% of managers have weekly check-ins with their employees, while 76% talk about employee performance once a month or less. Regularly updating employees on their work and organizational goals is key in preventing burnout and low efficacy. (StaffCircle)
The world’s largest four-day workweek trial has led most participating organizations to permanently shrink the workweek. Citing positive impacts on employee well-being, less turnover, and a nearly 30% increase in productivity, the study is proving to be a catalyst for companies’ reevaluation of ‘sustainable work.’ (Forbes)
A Message from Our CEO – April 2024
“My goal as a parent is to prepare you for the future, not to make you like me.”
--Amy Chua
Meet the Anx-Z generation. Anx-Z’s (Gen Z + Anxious= Anx-Z) are a segment of Gen Z that were born in a seven-year period between 1998 – 2005. The oldest turned 14 in 2012– the first to be sucked into a torrent of addictive content on social media, which studies show profoundly rewires the brain. Literally, the part of the brain that is responsible for maintaining attention shrunk like a raisin. Anxiety, depression, visits to the ER, feelings of loneliness, and suicide all spiked with this generation. They would spend 6 hours on social media scrolling and trolling, being pressured to curate the perfect life, especially for girls.
Social media was half the problem. The other half was overparenting that restricted free play. According to Jonathan Haidt’s new book, The Anxious Generation, “Physical outdoor play with other children of mixed ages is healthiest, most natural, and most beneficial play. Play with some degree of physical risk is essential because it teaches children how to look after themselves and each other. Children can only learn how not to get hurt in situations where it is possible to get hurt. Unfortunately adults usually can’t stop themselves from directing and protecting.”
So Anx-Z’s experienced the perfect storm of too much protection on the playground IRL (In Real Life) and not enough in the vast sinister digital world. We really dropped the ball.
The good news is that the problem has been identified and articulated. Zuck and the rest of the algorithm kings are the new enemy of the people, and parents are warming up to raising their kids “free-range”, much like they were when they were growing up. The tide is turning. The pressure to oust Tik-Tok is as much about the pernicious effects on its young users as it is national security.
How Do You Manage Anx-Z’s at Work?
It’s too late to manage Anx-Z’s with tough love. “Free-play” works for a 9 year old, but it too late for a young adult. However, there are 5 key things to know about managing this generation:
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Tech-savvy. They gravitate and thrive in digital environments. Make sure your company is tech-forward with the latest software and communication tools.
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Authenticity and Transparency. As awkward as their basic soft skills might be, they crave open and “emotionally honest” dialogue. For AnxZ’s, their life is an open book and they expect everyone else to be as well.
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Meaningful Work and Impact: The gravitate toward purpose-driven organizations and want to make a difference in the world, in their community, and with their friends.
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Flexibility and W-L Balance: They prioritize their health and personal life. Flexible work arrangements with remote options are a must.
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Embrace diversity and Inclusion: Demographically, Anx-Z’s are the most racially, ethnically, and culturally diverse generation that has ever worked in the workplace. Promoting cultural awareness and implementing diversity and inclusion initiatives will go a long way for improving overall engagement.
Every generation brings unique strengths to the workplace. For this generation, they have a keen understanding of social and emotional learning and can help create a culture of empathy and understanding that is lacking in so many workplaces today. This is the generation that is going to make the playgrounds of the future.
Go. Play. Outside.
Warren
April 2024
Gen Z is in the management space, and these young leaders prioritize mental health and work-life balance, introducing practices like “mindfulness Fridays” and "heart checks" to support their team. Having experienced the disruptions of the pandemic as they entered the workforce, Gen Z is reshaping workplace norms, emphasizing emotional intelligence, openness, and individual strengths over traditional hierarchies. (The Wall Street Journal)
The inefficacy of meetings is spurring companies to enforce “no-meeting days” as standard practice. Nearly three out of four of employees feel that most meetings do not encourage collaboration, nor disseminate information, nor accomplish tasks. Cutting meeting times in half, making sure there is an agenda beforehand, and assigning a facilitator can mitigate the meeting fatigue. (Fortune)
One in five U.K. employees are working from home more often in order to avoid annoying colleagues. Oversharing, gossiping, and swearing are often instigators for staying in. That said, over half (55%) of employees say being informal at work makes it more enjoyable. For employers, cultivating a balance between “personal” and “professional” is key to a comfortable and productive workplace. (Startups Magazine)
Companies’ investment in childcare is proving to be a boon, with ROIs as high as 425% and three quarters of employees saying that the peace of mind has helped their work performance. Up to 86% of respondents to a recent survey said that they were more likely to stay with their employer because of childcare perks. Employers will do well by designing benefits to meet the needs of parents. (Boston Consulting Group)
Millennial women are leveraging Facebook Groups for career advice, turning to the platform for referrals, interview tips, and mentorship. Advice-seekers feel too exposed to their colleagues on LinkedIn, and Facebook provides them with a casual space that allows for anonymity and diverse perspectives. (Fast Company)
One third of workers aged 18-24 report that they suffer from mental health issues– an increase from the one quarter who said the same in 2000. Despite generational stereotypes of less-resilient youth, studies show that Gen Z’s anxiety is often a result of sleep deprivation, social deprivation, attention deficiency, and addiction, of which social media may be a significant cause. (The Guardian)
For Gen Z, working more than one job to curb financial anxiety is normal. Fully 69% of Gen Z workers describe their financial situation as “fair” or worse, with 32% saying it is “poor” or “very poor.” As the oldest of the generation ages out of their parents’ health care plans, young workers take on gigs and side hustles to feel more secure about their future. (GOBankingRates)
Younger workers’ casual language is clashing with traditional notions of professionalism in the workplace While there's a push for more authenticity and candor at work, learning to balance personal expression with professionalism remains essential for career success, as poor communication is a critical factor in hindering career progress. (BBC)
A Message from Our CEO – March 2024
“What is there so fearful as the expectation of bad tidings delayed?”
--Mary Shelley
Just by following friends on Instagram and Facebook, we feel poorer and less fulfilled. New research reveals that we are not worthy. Our friends tend to post their best selves—the big spring break vacation to Portugal, the adorable dog. “They’re perfect,” you say, “…and all I did last spring was clean the garage.” But what you don’t see in your friend’s social media narrative is the aftermath of the Norovirus that they contracted while on the trip, or that their dog somehow caught the virus and is now sh*tting all over the oriental rug. And the husband has a gambling addiction. You get the picture.
It turns out that leaders in the workplace are doing the same thing– addicted to positive messaging in their communication, and not telling the whole story. A new report in HBR (featured below) points out that skirting over bad news and difficult topics actually creates more stress and uncertainty among employees. One of the biggest mistakes leaders make is focusing on how awesome the future looks without looking back on all the bumps in the road and sacrifices in the past that led to the success and the challenges ahead… warts and all.
Another faux pas is skipping the non-update update. A 2023 Gallup survey showed that U.S. employees are feeling increasingly left out of the loop by their leaders and managers. When there are no updates, the worst thing you can do is stay silent. Let people know there are no updates but let them know what you are thinking about. Invite them into your thought process and always solicit feedback. Ed Koch was a New York City Mayor who was known for saying to anyone who would listen, “How am I doing?”
Finally, it’s okay to deliver bad news. Be honest. Be transparent. In the long run, that will get you more followers than Happy Bullshit.
Be. Real. Pleeeze.
Warren
March 2024
When tensions run high, it is better to acknowledge that things are difficult and not only focus on success. Leaders must be particularly mindful of how they communicate with their teams. In a recent global survey, 44% of employees reported they had experienced a significant amount of stress the previous day. Managers can mitigate this stress by providing context, being transparent, and not focusing too hard on the future. (Harvard Business Review)
When looking for a new career, Gen Z values higher salaries and promotion opportunities over work culture and job fulfillment. Only 61% of Gen Z consider work to be a part of their identity, and 83% label themselves as “job hoppers.” Feeling secure in a changing economy is important to this generation, so employers should be aware that they are likely to jump ship if their financial needs are not met. (Business Insider)
Managers are implementing lax “shadow policies” regarding work-from-home and return-to-office mandates, accepting that the written WFH and RTO policies will not be met by staff. Fully 79% of managers feel that their team is more productive working remotely or hybrid. Employers will do well by prioritizing the recruitment and retainment of talent over having a strict work schedule. (Worklife)
Younger workers are feeling disengaged from their organizations and managers, and the least engaged at work are older Millennials. Post-pandemic, these employees have trouble seeing a future for themselves in their current roles, as opposed to Boomers who prove to be steadily engaged. Managers can increase employee engagement by showing up on-site, providing personalized development plans, and offering flexible options to employees who must work in-person every day. (Gallup)
Gen Z and Millennial workers are feeling unproductive and unsatisfied due to a lack of support from their older bosses. Employees with managers who are 12+ years their senior are almost twice as likely to report feeling unproductive and three times as likely to be unsatisfied at work. Considering age in career development and addressing employees’ soft skills may help both sides gain satisfaction. (Fortune)
Despite differences in how they define success, both Boomer and Gen Z women recognize the importance of solidarity in shaping a more equitable future. While the former tends to measure success by salary, and the latter by a comfortable lifestyle, both understand that attentiveness to one another's experiences are essential for cultivating gender equity in the workplace. (Forbes)
A new law in New York City allows job applicants to opt out of AI-based resume scanning. While some see AI use as a means to mitigate potential bias, others fear the lack of a human perspective could hinder their chances of getting hired. Applicants must now face the additional stressor of weighing the pros and cons of skipping automated vetting. (The Wall Street Journal)
Gen Z is appreciating the tangibility of the paper dollar by “cash stuffing–” physically doling out money into several vessels as a way to budget life expenses. While this is not a new concept, 69% of Gen Z are using cash more than they did in 2022, suggesting that digital currency is making it more difficult to practice healthy spending habits. (Newsweek)