A Message from Our CEO – February 2023

Dear Friends,

In this edition of C-Suite Newswire, we are leading with two articles on ChatGPT, the most unmemorable name ever for an AI revolutionary movement. Couldn’t the geniuses in marketing think of a better name? Regardless, the uptake on this clever little droid is unprecedented. In a few short weeks, 30% of office workers are using it to write proposals, develop apps, write software, and write their kid’s term paper. It’s freaking out Meta and Google, and it’s always fun to watch industry titans lose their balance.  So, how will this change you and your workplace?

It turns out not that much. Although the speed of generating code and content will accelerate, you will not get paid more. And if you are feeling overworked now, you will feel even more so after the AI revolution. News Alert: Better technology will not make you love your job more. Have you heard a saying that in a workplace, “It’s the same circus, only the clowns change”?

The strategy for leaders right now is to get their culture right: Establish clear goals, foster an environment of collaboration, recognize the challenges that your employees face day-to-day, and encourage a culture of caring and learning where people can take risks without getting dinged.

Ironically, the one company that may stand to benefit from ChatGPT is Microsoft. CEO Satya Nadella has gained the trust of ChatGPT’s founder Sam Altman. And they’ve invested $10 billion in the company. If you follow Nadella’s work, his operating model is something called MODEL-COACH-CARE. At the center is Nadella’s desire to encourage a “coaching culture”, using empathy as a tool to drive innovation. I’m betting on culture, not an AI bot.

If Peter Drucker were around, he might say… “Culture eats ChatGPT for lunch.”

AI: Proceed. With. Caution.

Warren