A Message from Our CEO – September 2022

Dear Friends,

Quiet Quitting has reached platinum level meme status, so what do you really need to know? First, this is a new name for an old problem. The difference is that Gen Z has a way of expressing it more explicitly with higher impact through TikTok and the social media industrial complex. They are uncovering something that has always been there. Many of your employees (54% according to Gallup), have checked out a long time ago—not because it is 2022 and not because they are Gen Z. They have checked out because they are not finding purpose in their work. They’re burned out. They’re on a treadmill. Life is harder now.

So how can leaders stop this miserable death march that is work? First, make sure that you have a way to actually measure your employees’ levels of attachment to work. You can’t manage what you don’t measure. There are good tools out there (and real scammy bad ones too) so do your research and get a measurement system. Shameless plug—we nailed this and have a great process for that, so call us if you want to know more. Second, prioritize and formalize Active Listening techniques in your company. Active listening is about listening with empathy and going a bit deeper. It is a next level conversation. Third, learn the Model-Coach-Care system pioneered by Satya Nadella at Microsoft. This program emphasizes key emotional intelligence skills managers need to coach their teams. The goal here is to re-energize the great potential of your employees. You are never going to lead them if you view them through their faults. Leadership is a process around aligning employees’ emotions around a common purpose. Make it personal, bring the purpose back, and stop the quitting.

Never. Never. Quit.

Warren